Frequently Asked Questions.

Minimum order depends on box type, material, print method, and finish. Many custom cartons start around 100 units and mailers from 50. Share your target quantity and we will confirm the most practical option.

Folding cartons, mailers, rigid and magnetic boxes, gift boxes, shipping and corrugated boxes, barrier pouches, displays, labels, and a wide range of cosmetic and skincare formats.

Yes. Artwork, dieline, layout, and 3D design support are included with your quote, at no extra cost.

Yes. Samples let you check material, finish, insert, and fit before bulk production. The sample cost can be credited toward your order when an approved sample moves into a confirmed order within 30 days.

Yes. Larger runs lower your unit cost, with bulk savings of up to 35%. New customers can also claim 20% off a first order.

Send your product size, quantity, finish, artwork status, and delivery country. You can expect accurate quote direction within about an hour.

Straight and reverse tuck, auto-bottom, roll-end mailers, sleeve-and-tray, lift-off lid, magnetic closure, drawer, and more. Every style can be customized to your product, size, and finish.

Roll-end tuck-front mailers are the everyday e-commerce choice — fast to pack and sturdy in transit. Add dust flaps or inserts for fragile or higher-value items.

Yes. Counter display units, floor displays, shelf-ready trays, and tester displays are available with print-ready branding.

Yes. Custom dielines, die-cut windows, and specialty shapes such as hexagon boxes can be built to your exact product.

Yes. Share the product size, weight, and how it ships or displays, and we will recommend the most practical structure and board.

Yes. Paperboard fitments, foam die-cut inserts, moulded paper-pulp, and dividers are available to hold and separate products safely.

Yes. Tuck, auto-bottom, lift-off lid, magnetic closure, drawer-and-sleeve, and book-style openings are all options.

Yes. A print-ready dieline is prepared and shared as part of design support so artwork fits the structure exactly.

Board thickness and flute change folds, glue tabs, and panel sizes, so the dieline is set after the material is chosen to keep the box accurate and strong.

SBS, CCNB, kraft, recycled board, corrugated (E-flute, B-flute), rigid greyboard, specialty papers, and barrier films for pouches.

Cardstock (folding carton) is light and clean-printing for retail units. Corrugated has a fluted core for strength and protection in shipping. We match the material to product weight and how it travels.

Flutes are the wave inside corrugated board. E-flute is thin with a smooth print face for retail mailers; B-flute is sturdier for heavier shipping. We recommend the right flute for your product.

Yes. Interior and exterior can be white or kraft depending on the look and budget you want.

Board weight, flute, or rigid thickness is selected after product size, quantity, and shipping needs are known, so the box is strong without over-engineering.

Yes. Heavier products use sturdier flutes, double-wall corrugated, or rigid board, with inserts to hold the product in place.

Yes. A digital proof is shared for sign-off before production. Production starts from the approved proof, so what you approve is what is made.

The production turnaround starts once the proof is approved and payment is complete — not from the date of enquiry.

Once a proof is approved and production has started, materials and print time are committed, so changes may no longer be possible. Please confirm every detail at the proof stage.

Vector files (AI, EPS, or print-ready PDF), raster images at 300 DPI at final size, fonts outlined, CMYK color with Pantone references for spot colors, and the correct dieline with bleed.

Spelling and grammar, logos and barcodes, colors and finish, material, box dimensions, the dieline, and the quantity and delivery details.

Production begins once the proof is approved and payment is complete, after a quality check on the setup.

Standard cartons run in around 7 business days from an approved proof. Rush timing can be reviewed during the quote.

Rigid and magnetic builds are more involved and take longer than cartons — typically a couple of weeks from an approved proof, confirmed on your quote.

Yes. High-volume runs are supported. Share your quantity, even large runs, and we will confirm timing and the best quantity break.

Yes. We ship worldwide, with availability and transit time confirmed on your quote based on the destination.

Express and standard delivery options are available; the exact timeframe depends on destination, shipment size, and the service chosen.

Trusted carriers such as DHL, FedEx, UPS, and USPS, plus suitable regional services, chosen by destination and shipment weight.

It depends on the carrier and destination. Share your address and we will confirm the best delivery option.

Shipping depends on size, weight, destination, and service, so it is confirmed with your quote to keep the landed cost accurate.

Yes. A tracking reference is shared once the order ships so you can follow it to delivery.

Full-color CMYK printing inside and out, with Pantone spot colors available for exact brand color.

Yes. Matte, gloss, soft-touch, spot UV, foil, emboss, and deboss finishes are available to build shelf impact and unboxing feel.

Yes. Supply your Pantone codes and set artwork in CMYK; for critical color, request a physical sample before the full run.

Slight variation between screen and print, and within agreed production tolerances, is normal for custom packaging. A physical sample is the best check for critical color.

Custom-printed packaging is made to your approved spec, so it is not returnable for a change of mind. Defects or errors on our side are resolved with a free reprint or a fair refund.

Confirmed manufacturing defects, print errors against the approved proof, the wrong material or size, or a short quantity on our side qualify for a free reprint of the affected units.

Please report any issue within 7 days of delivery with your order reference and photos of the outer carton, inner packaging, and product.

Keep boxes flat, dry, and away from direct sun and damp. Stable, room-temperature storage protects print and board strength until you pack.

Major credit and debit cards and bank transfer, handled through a secure payment processor. Production starts after payment and final approvals.

Yes. New customers can claim 20% off a first order, applied at the quote stage. We also review like-for-like quotes for a price match.

Contact us with your order details and target volume and we will confirm the most practical payment terms for your order.

Most paper, board, and corrugated options are widely recyclable. Tell us your goals and we will recommend the most recyclable build for your product.

Yes. FSC-certified stock, recycled-content board, kraft, and compostable or lower-plastic options are available across many formats.

Soy-based and water-based ink options are available for a lower-impact print on suitable materials.