Payment Methods & Billing Policy.

Accepted Payment Methods.

We accept major credit and debit cards and bank or wire transfer. Other electronic methods can be arranged on request. The methods available for your order are confirmed on your quote.

Payment Security.

All card payments are handled by a secure third-party payment processor, so your full card details are never stored on our side.

When Payment Is Due.

Production starts after payment and final approvals are complete. Depending on order size, this may be full payment up front or an agreed deposit with the balance due before dispatch. The exact terms are confirmed on your quote.

Bank And Wire Transfer.

Bank and wire transfer details are provided on your invoice. Any transfer or intermediary fees charged by your bank are your responsibility.

Processing Fees.

If a payment processing fee applies to your chosen method, it is shown clearly on your quote before you pay — there are no hidden charges.

Business And Credit Terms.

Established businesses placing larger or repeat orders can ask about flexible or staged payment terms. These are offered case by case and are subject to a written agreement and approval. Contact us to discuss what suits your order.

Invoicing.

Every order is issued with a clear invoice that lists:

• Product specification and box style
• Quantity and finish
• Shipping method, where applicable
• Pricing and payment instructions

Keep your order reference for any follow-up or reorder.

Currency And International Payments.

Pricing is quoted in US dollars unless agreed otherwise. For international payments, any currency conversion or intermediary bank fees are the responsibility of the payer.

Payment Confirmation And Processing.

Once payment is confirmed and the proof is approved, the order moves into production. We confirm receipt so you always know where your order stands.

Late Payments.

Where a balance is outstanding, production and delivery timelines can be affected until payment is confirmed. We will keep you informed and help resolve any delay.

Chargebacks And Disputes.

If anything about a charge is unclear, contact us first and we will resolve it in good faith. As each order is custom-made, a chargeback raised on a completed order may be contested with the approved proof and order records.

First Order And Bulk Savings.

New customers can claim 20% off their first order. Larger volumes unlock bulk savings of up to 35%. Both are applied at the quote stage once size, material, finish, and quantity are confirmed.

Price Match.

Found a like-for-like quote elsewhere on the same specification and quantity? Share it during your quote and we will review it for a price match.

Taxes And Extra Charges.

Any taxes, import duties, or customs charges set by your destination country are additional to the quoted price unless stated otherwise in writing.

Contact.

For any billing or payment question, email info@thecosmopackaging.com or call +1 (650) 501-5007. See also the terms & conditions.